Tqm (Total Quality Management)

TOTAL QUALITY MANAGEMENT extreme Quality heed formally known as total quality control emphasizes the significant role of management in the quality process and utilizes a conclave of methods, theories, techniques, and quality guru strategies for achieving world-class quality. TQM is not a complete solution law as viewed by many but a lasting allegiance to the process of continuous service. Total quality management is not a fad of the times, but rather a correction of the previous failures in management combined to produce a better management movement when used appropriately (http//www. ejs. com, retrieved August 1, 2009). The word total in Total Quality Management means that everyone in the organization participates in the general effort in process amelioration. Quality means meeting or drawing customer (internal or external) expectation and management means improving and maintaining business processes or activities. Communications, pagan teddy, participative management, customer focus and continuous usefulness are the five basic elements of TQM. Communication is the exchange of reading and discernment between two or more people.There is communication if the information is received and understood. A company will not be self-made if it will not listen to employees and to its customers. If there is on fundamental commandment of TQM, it is that quality is what the customer defines it as, not what the organization defines it to be. TQM calls for a cultural transformation which requires a high level of hunt downforce engagement wherein people do their utmost for the benefit of their customers and for the success of the organization. Cultural information implies that all employees mustiness change their traditional way of thinking about business.It is a cultural change for everyone to be responsible for quality. For the past years, quality was viewed as a manufacturing problem only, but it has now become a service provide as well. TQM is a schoo l of thought that prevents poor quality in products and services. A company vision that defines and supports quality must be shared by anyone in an organization. TQM also involves Participative Management Style where managers develop genuine compact with the workforce and they both contribute to achieving quality. This management philosophy is often misuse by management as a way of avoiding responsibility.Managers using this philosophy must be leaders, take the initiative, and accept responsibility for giving orders or making decisions. Participative management can be best achieved through say-so and involvement. Every member of the organization gives their views and suggestions regarding improvements and the combined thoughts and ideas will be evaluated by the empowered associates who have the authority to make decisions and to take actions in their work areas without prior approval while willingly supported by the executives and managers.The pursual of TQM must emphasize custo mer focus which is an important factor in an organizational survival or demise. Organizations depend on their customers and therefore should pick up current and future customer needs, should meet customer requirements and strive to exceed customer expectations. The last element of TQM is the continuous improvement which should be a permanent objective of the organization in its overall performance.Applying the principle of uninterrupted improvement typically leads to employing a consistent organization-wide approach to continual improvement of the organizations performance, providing people with training in the methods and tools of continual improvement, making continual improvement of products, processes and systems an objective for every individual in the organization, establishing goals to guide, and measures to track, continual improvement, and recognizing and acknowledging improvements.Bibliography A. Books Aquino, G. V. (2005) Fundamentals of research. Mandaluyong city Cach o Hermanos, Incorporated. Cruz, Myrna. (2007). Statistics and probability theory, Makati City Cruz Publishing. Evans, J. R. & Dean, J. W. (2000) Total quality management organization and strategy. Australia southwesterly College Publication.